Enterprise Lancashire/Orvia will respect the personal data you supply to us. Whenever personal data is obtained from you, we will advise you how that data will be used in accordance with the General Data Protection Regulation (GDPR)
We will use the data you have provided only for the purposes of the information and services you have requested. We will not disclose your information to third parties.
We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed or accessed without authorisation. Access will be allowed to those employees and partners who have a business need to know such data. They will only process your personal data on our instruction and they must keep it confidential.
Your data will only be retained for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, contract, accounting or reporting requirements.
We will keep your data for a time period defined by our contracts and legal requirements.
If you are unhappy with our service and wish to make a complaint then please put it in writing and contact us by:
Orvia Enterprise Ltd
Lancashire Business Park,
We will acknowledge your complaint which will include a named person to handle your complaint.
The complaint will be investigated immediately, with a resolution or an interim response given within five working days, unless otherwise discussed with the complaint. The complaint will be kept informed of the progress of the matter.
The client will be contacted when the investigation has been completed and our findings will be reported. We will inform the client of what action is being taken to remedy the situation.
The Operations Manager will follow up on the complaint resolution by finding out whether the client is satisfied with the way in which the complaint was handled.
For clients on the Boost Growth Mentoring Programme additional privacy information can be found at https://www.boostbusinesslancashire.co.uk/terms-conditions/privacy-notice/